Shipping policy

Last updated: November 9, 2026

At Vaitalot, we aim to make ordering jump ropes simple and straightforward. This Shipping Policy explains where we ship, how shipping costs are calculated, order processing times, estimated delivery, tracking, and how we handle shipping-related issues.

If you have questions about your order or delivery, please contact our support team at [email protected].

Where We Ship

Vaitalot currently ships to addresses within the contiguous United States, including the 48 connected states.

We do not currently ship to:

  • Alaska

  • Hawaii

  • Puerto Rico

  • Guam

  • U.S. Virgin Islands

  • APO, FPO, or DPO military addresses

  • International destinations

Our current shipping service is focused on customers within the contiguous United States who purchase jump ropes and related fitness products.

Shipping Costs

Shipping fees are based on your order total before taxes.

Order Total Shipping Cost
$50 or more Free standard shipping
Under $50 $8 flat rate standard shipping

The final shipping cost will be displayed at checkout before you complete your purchase.

No additional handling fees will be added after checkout.

Order Processing Time

Orders are processed after confirmation.

Processing Time: 1 to 3 business days

Business days are Monday through Friday, excluding U.S. federal holidays.

Orders placed on weekends or holidays will begin processing on the next available business day.

Once your order ships, you will receive a shipping confirmation email with tracking information when available.

Estimated Delivery Time

After shipment, most orders are expected to arrive within:

5 to 8 business days

The estimated total delivery timeframe is:

6 to 11 business days

This estimate includes:

  • Order processing: 1 to 3 business days

  • Carrier transit: approximately 5 to 8 business days

Delivery times may vary depending on your location, weather conditions, carrier operations, seasonal shipping volume, and other circumstances outside our control.

Some remote areas may require additional transit time.

Expedited Shipping

Vaitalot currently offers standard shipping only.

Additional shipping options may be introduced in the future. Any available options will be displayed during checkout and reflected in this policy.

Customs and Import Taxes

Orders are shipped within the United States to eligible domestic destinations.

Customers generally do not need to pay customs duties or international import taxes for these domestic shipments.

Any applicable shipping charges will be displayed during checkout before payment is completed.

Order Tracking

When tracking information is available, it will be sent to the email address provided during checkout after your order ships.

You can use the tracking details to monitor your package.

If you have not received tracking information within 4 business days after placing your order:

  • Check your spam or junk email folder.

  • Confirm that your email address was entered correctly.

  • Contact our support team with your order details.

We will review the available information and assist you.

Shipping Delays

Estimated delivery times apply to most orders, but occasional delays may occur due to circumstances outside our control, including:

  • Severe weather

  • Carrier delays

  • Increased holiday shipping volume

  • Transportation disruptions

If your order has not arrived within 12 business days from the order date, please contact our support team.

We will review the available order and shipping information and provide assistance.

Damaged Incorrect or Missing Items

If your order arrives damaged, contains an incorrect item, or is missing parts, please contact us within 7 days of delivery.

When contacting us, please provide:

  • Your order number

  • A description of the issue

  • Photos of the jump rope, affected parts, and packaging when applicable

After reviewing the information, we will work with you toward an appropriate resolution.

Please contact our support team before returning a damaged or incorrect item.

Contact Information

For questions about shipping, delivery, jump rope products, or your order, please contact us:

Company Name: FENTY NOVO TECHNOLOGIES LLC

Address: 980 MARKET STREET, COVINGTON, KY 41011, United States

Email: [email protected]

Phone: +1 (304) 419-7698

Support Hours:
Monday through Friday
9:00 AM to 5:00 PM Eastern Time

Response Time:
We typically respond within 1 business day on weekdays.

Vaitalot is committed to providing clear shipping information and practical customer support for customers shopping for jump ropes for fitness, exercise, and everyday activities.