Contact information

Have a question about a jump rope, an order, or a return? The Vaitalot customer support team is here to help.

We review customer messages carefully and aim to provide clear and helpful answers. Whether you need product information before purchasing or assistance with an existing order, you can contact us using the details below.

Our Contact Information

Company: FENTY NOVO TECHNOLOGIES LLC

Business Address: 980 MARKET STREET, COVINGTON, KY 41011, United States

Email: [email protected]

Phone: +1 (304) 419-7698

Vaitalot is an independent online retailer focused on practical jump ropes for children, adults, fitness activities, and everyday exercise.

When you contact us, you are reaching our customer support team directly. We can assist with product questions, order information, shipping concerns, returns, and other customer service requests.

When to Expect a Reply

Monday through Friday

We typically respond within 1 business day.

Weekends and Holidays

Responses may take 24–48 hours or longer depending on message volume and business availability.

We do not offer 24-hour live chat. Our support team reviews customer messages during regular business days.

If your question relates to an existing order or return request, including your order number and relevant details can help us review your request more efficiently.

What We Can Help With

Orders and Shipping

We can assist with questions about order status, tracking information, delivery updates, and other shipping-related concerns.

Returns and Refunds

If you have questions about our return policy or need help with a return request, please contact our support team with your order details. We will review your request and explain the applicable steps.

Jump Rope Product Questions

Need more information before choosing a jump rope? We can help answer questions about product features, rope length, materials, handle design, weight, adjustment options, and general product specifications.

Our product selection includes different styles, such as:

  • Adjustable jump ropes

  • Kids jump ropes

  • Speed jump ropes

  • Beaded and segmented jump ropes

  • Cotton jump ropes

  • Fitness and training jump ropes

Damaged or Incorrect Items

If your order arrives damaged, incomplete, or different from what you ordered, please contact us with your order number and a description of the issue.

Our team will review the information and provide assistance based on the circumstances.

General Customer Support

If you have questions about choosing a suitable jump rope, understanding product specifications, or using our website, we are happy to help.

We're Here to Help

At Vaitalot, we believe customer service should be straightforward and helpful.

Whether you are considering a purchase or need assistance after placing an order, our team is ready to provide practical support and clear communication.