Privacy policy

Last updated: November 9, 2026

This Privacy Policy explains how Vaitalot collects, uses, stores, and protects personal information when you visit our website, place an order, or contact our customer support team.

Vaitalot is an online retailer offering jump ropes for fitness, exercise, outdoor activities, and everyday use. We collect information that is reasonably necessary to operate our business, process orders, provide customer support, and maintain our website.

By using our website, you acknowledge the practices described in this Privacy Policy, subject to applicable privacy laws.

1. Information We Collect

Depending on how you interact with our website, we may collect the following types of information.

Contact Information

This may include:

  • Name

  • Shipping address

  • Billing address

  • Email address

  • Phone number, when provided

Order Information

This may include:

  • Products purchased

  • Order history

  • Order confirmation details

  • Shipping status

  • Delivery information

  • Return and refund records

Payment Information

Payments may be processed through third-party payment service providers.

We do not intentionally store complete payment card numbers, bank account details, security codes, or other full payment credentials on our own systems when those details are handled directly by our payment providers.

Communications

We may collect information included in:

  • Customer support messages

  • Email communications

  • Jump rope product questions

  • Order-related requests

  • Return and refund inquiries

Device and Website Usage Information

When you visit our website, certain technical information may be collected automatically, including:

  • IP address

  • Browser type

  • Device information

  • Pages viewed

  • Website activity

  • Referring sources

2. How We Collect Information

We collect information through several methods.

Information You Provide

We may collect information when you:

  • Place an order

  • Contact customer support

  • Subscribe to store updates

  • Submit a question or request through our website

  • Participate in other available website activities

Automatic Collection

Certain technical information may be collected automatically through cookies and similar technologies when you browse our website.

Service Providers

We may receive or process information through service providers that support activities such as:

  • Payment processing

  • Order fulfillment

  • Shipping and delivery

  • Website operations

  • Customer support

  • Business administration

3. How We Use Information

We may use personal information for legitimate business purposes, including the following.

Order Fulfillment

Information may be used to:

  • Process orders

  • Confirm purchases

  • Ship jump ropes and related products

  • Provide delivery updates

  • Manage returns and refunds

Customer Support

Information may be used to:

  • Respond to customer questions

  • Review order concerns

  • Provide product-related assistance

  • Help resolve shipping or return issues

Website Operations

Information may be used to:

  • Maintain website functionality

  • Improve website performance

  • Understand general website usage

  • Improve the shopping experience

  • Support website security

Marketing Communications

If you choose to receive marketing communications, we may send information such as:

  • New jump rope product updates

  • Store announcements

  • Fitness and jump rope related content

  • Promotional communications

You may opt out of marketing emails at any time by using the unsubscribe option provided in the message or by contacting us.

Legal Compliance

Information may also be used to:

  • Comply with applicable legal obligations

  • Maintain required business records

  • Help prevent fraudulent activity

  • Respond to lawful requests

  • Protect our business and customers

4. What We Do Not Do

We value transparency and responsible handling of customer information.

Personal Information Sales

We do not sell personal information for monetary consideration.

Independent Third-Party Marketing

We do not provide customer information to unrelated third parties for their independent marketing purposes.

Payment Credentials

Complete payment credentials are handled through applicable payment service providers and are not intentionally stored on our systems when processing is managed directly by those providers.

5. How We Share Information

We may share limited personal information with service providers when reasonably necessary to operate our business.

Payment Service Providers

Information may be shared as necessary to process transactions and manage payments.

Shipping and Fulfillment Providers

Information may be shared as needed to process orders, deliver jump ropes, and provide shipment-related services.

Website Service Providers

Service providers may support activities such as:

  • Website functionality

  • Website security

  • Analytics

  • Technical operations

  • Customer support systems

Legal Requirements

Information may be disclosed when required by applicable law or when reasonably necessary to protect legal rights, property, or security.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • Maintain website functionality

  • Remember certain preferences

  • Understand website usage

  • Improve website performance

  • Support security measures

You may be able to manage cookie preferences through your browser settings or available website controls.

Please note that disabling certain cookies may affect the availability or functionality of some website features.

7. Data Security

We use reasonable administrative, technical, and organizational measures designed to help protect personal information.

These measures may include:

  • HTTPS encryption

  • Access controls

  • Secure data handling practices

  • Fraud prevention and security procedures

However, no method of transmitting or storing information online can guarantee absolute security.

8. Data Retention

We retain personal information only for as long as reasonably necessary for purposes such as:

  • Processing and supporting orders

  • Providing customer service

  • Meeting applicable legal obligations

  • Maintaining business records

  • Helping prevent fraud and misuse

When information is no longer reasonably needed, it may be deleted, anonymized, or otherwise handled in accordance with applicable requirements.

9. Children's Privacy

Vaitalot's website is not directed to children under the age of 13.

We do not knowingly collect personal information directly from children under 13. If you believe that a child has provided personal information through our website, please contact us so we can review the matter and take appropriate action when necessary.

10. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information, including the right to:

  • Request access to certain personal information

  • Request correction of inaccurate information

  • Request deletion of eligible personal information

  • Opt out of marketing communications

  • Request information about how applicable personal information is collected, used, or shared

  • Exercise other privacy rights available under applicable law

To submit a privacy-related request, please contact us at [email protected].

We may need to verify your identity before processing certain requests. We will review and respond to eligible requests in accordance with applicable legal requirements.

11. International Visitors

Vaitalot operates from the United States.

If you access our website from outside the United States, your information may be transferred to and processed in the United States or other locations where our service providers operate.

Privacy protections may differ depending on your location and applicable laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable legal requirements.

Any updates will be posted on this page with a revised Last updated date.

Your continued use of the website after an updated policy is posted will be subject to the revised policy where permitted by applicable law.

13. Contact Us

If you have questions about this Privacy Policy or how personal information is handled, please contact us.

Company Name: FENTY NOVO TECHNOLOGIES LLC

Address: 980 MARKET STREET, COVINGTON, KY 41011, United States

Email: [email protected]

Phone: +1 (304) 419-7698

Support Hours:
Monday through Friday
9:00 AM to 5:00 PM Eastern Time

Vaitalot is committed to handling customer information responsibly and providing clear information about our privacy practices while serving customers shopping for jump ropes and related fitness products.